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Orange mobile broadband

Orange overview

  • Orange offer a great range of new laptop deals on both 18 and 24-month contracts
  • Pay monthly contracts available from a flexible 1-month contract to 24 months; 1GB to 10GB download allowance, so plenty to choose from
  • Orange offer a neat solution if you need to boost your data allowance occasionally - you can buy add-on data on a 30-day rolling contract basis on both dongle-only and laptop contracts

Currently showing the top 3 of 21 results show all»

Best selling Orange mobile broadband deals

Hardware Price/mth Speed(Up to) Downloads(limit) Contract
Compaq CQ61-310EALaptop info» £35.00 3.6Mb 5 GBper month 24
months		 Go0800 294 7338
E1752Dongle info» £7.50 £15.00 after 3 months Offer ends 31 Mar 2010 3.6Mb 3 GBper month 18
months		 Go0800 294 7338
Compaq CQ61-310EALaptop info» £30.00 £65.00 setup 3.6Mb 3 GBper month 24
months		 Go0800 294 7338

Currently showing the top 3 of 21 results show all»

Orange road test

Orange Road test
Orange Huawei E160 dongle
Downloads
rating -2 stars2 stars
Uploads
rating -3 stars3 stars
Most stable
rating -4 stars4 stars
Coverage
rating -3 stars3 stars
Feelgood factor
rating -3 stars3 stars
Dongle software
rating -4 stars4 stars
Overall rating
rating -3 stars3 stars

May 2009

Orange provided us with a Huawei E160 dongle for our road trip – the same model as we were sent by overall road test winners Virgin Media, as well as O2. As you would expect from Orange there was plenty of black and orange packaging, as well as an “I am...” advert on the inside packaging, talking of illicit emails being sent on trains. Let's hope they didn't need to download any attachments...

This is a handsome looking dongle: sleek, matt black finish and orange detail make it look the business. Once popped into a USB socket the software installs immediately and we were ready to get online in just a couple of minutes, completely fuss free.

The Orange console that is automatically installed works fine, although doesn't quite match the one used by T-Mobile and Virgin Mobile. There isn't an awful lot in it, but we found having the connect button on a separate page from the other information you may want to keep an eye on (connection speed/type etc) was an annoyance. However, this is only a minor point in an otherwise thoroughly adequate and reliable piece of software.

But a pretty dongle and nice software do not good broadband make. While the Orange dongle managed to complete a good number of the Mobile Broadband Genie speed tests, it was in the bottom two of the six for every single one. In fact, in half the speed tests it completed, the upload speed was faster than the download speed. That said, it faired better in the practical tests, streaming and downloading well in two thirds of the trials we set out which included the use of YouTube, Spotify and downloading podcasts.

Even though the upload speeds doubled the download speeds, it still slipped behind Vodafone and O2 for a creditable third place. Coverage was also an issue, with several of the tests failed due to time outs or failures to load pages. However, it held its connection very well, being narrowly beaten into runners up spot by O2 for the Most Stable award. This combination of stability and coverage will certainly appeal to some, as on this evidence those needing a steady connection with reasonable upload times over a long journey should be reasonably satisfied with what Orange's E160 has to offer.

Overall analysis of the Mobile Broadband Genie Road Trip 2009

by Chris Marling May 2009

About Orange

With its youthful 'the future's bright' days well behind it, the new 'I am' Orange is coping with a bit of an identity crisis. Once the cool, trend setting mobile network, it is now trying to act like one of the big boys while struggling with some of the baggage of its former self (mainly a poor customer service and reliability record). It's 'Orange Wednesdays' two-for-one cinema ticket deal is a sure-fire winner with mobile broadband customers though, and it is keeping pace (as far as deals go) in the mobile broadband UK market.

Back in 1994 Orange became the new kid on the mobile network block (a title it has since passed to 3). The company was taken over by France Telecom in 2001, along with the internet branch of the company originally known as Wanadoo (under which name it took over Freeserve): it became part of the Orange brand in 2006. As for mobile internet, while Orange has introduced a one-month rolling contract, there is not a specific pay as you go mobile broadband deal available. It started selling subsidised 'free' laptop deals with its mobile internet service in December 2008.

Orange has strong ties with Apple abroad, and rumours abound of UK deals in the pipeline to sell the iPhone here, as well as MacBook laptops as part of its range of so-called 'free laptop' deals with mobile broadband dongles. If true, this is sure to strengthen its position as it looks to join one of the 3G network sharing deals set up by its rivals (Vodafone/Os and 3/T-Mobile). Otherwise, its mobile broadband service could come in for more criticism in the long term.

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Orange customer reviews

Show all 61 Orange Mobile Broadband reviews»

unhappy

by denis | registered | 1 post
at 15:44 on 6 Feb 2010

same rip off , but much worse ,,
it really is very dodgy Report abuse
unhappy

by Dale
at 00:31 on 3 Feb 2010

I've just gotten the £35 package today (Laptop + 5gb internet allowance per month), and I must say I'm rather shocked at it.
The speed I am getting on my internet is the same as dial up, and the laptop wont load 4 of my games, and crashes when I try to, also wont read several CDs.
I cannot return either as I was told the 14day warranty period only exists if I did not use any data usage. How am I supposed to know how slow this internet is going to be if I cannot test it?

I would advise against the use of Orange Mobile Broadband (Broadband my ass). Report abuse
unhappy

by Emil | registered | 2 posts
at 22:28 on 17 Jan 2010

Referring to my earlier post regarding excessive billing from Orange Mobile Broadband I learn from reading lots of these reviews that many of you share the same experience as I do.

If we managed to get together we could actually have a case against Orange Mobile Broadband. I do believe that excessive billing would be classified as fraud?

I am happy for anyone to contact me via e-mail regarding this.
My email is esteban.london [at] hotmail.com

Please keep dispute your invoices with Orange if you find there is something wrong with them. They should not make anyone pay for a usage which has not been made. I do think they are aware of this, but they just think they can get away with it.

Tomorrow I will send my email to vice President Jackie.O'Leary.
Her email if you have complaints is jackie.o'leary [at] ftgroup-orange.com

I am happy to hear from other people in the same situation as me.

/Emil Report abuse
unhappy

by Emil | registered | 2 posts
at 15:47 on 16 Jan 2010

I signed up with Orange Mobile broadband in August 2009. I have received two bills for 6 weeks usage of £969.15. My limit was 3GB per month and I have been with Vodafone before this and never exceeded their limit.
Basically, I have been using my connection to access my mail and facebook and a few Windows update.
I have declined the invoices but according to their customer service they have already given me a bad credit report.
Have sent an email to Jackie O'Leary (vice president of Orange Personal Communications). After that I got contaced by Executive department. First they offered me 25% off, when I did not agreed to that, the next offer was 50% off. I offered them to pay 25% and have a written document that I would not receive any bad credit report. At this point they are not willing to offer me that.
To me this totally outrageous, I know I am not responsible for the 19GB they claim I have been using. In Executive department they said that the case might be that I left the dongle in the computer over night and that is has been updating internet during that time.
I believe there is a major fault in Orange billing system and from what I learn many people share the same experience.
The next step for me is to send an email to BBC Watchdog and as many news papers as I can. I am not going Orange get away with charging me this amount and claim it is correct and also give me a bad credit report while I am in a dispute of there outrageous invoices. Report abuse

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